For partners that want to deliver support via their own organization, SAP now requires passing a stringent support authorization process. The Partner Center of Expertise (PCoE) certification is a key differentiator in the marketplace and allows SAP channel partners to promote their organization as “certified by SAP,” providing a highly marketable asset to their company.
This Partner Center of Expertise (PCoE) certification validates that TallyMarks Consulting is a certified SAP service provider who follow the greatest standards of excellence required by SAP to provide support and services. It is our responsibility to prove to SAP and to its prospects and clients that we are a competent, proficient, and professional consultancy firm.
We believe this certification clearly demonstrates our commitment to deliver reliable, high-end integration and great customer service across a range of SAP solutions, services and support.
Our SAP support expertise enables:
- To enable SAP partners to deliver support to their customers
- Accelerate the ramp up phase of the partners in support tasks, like realistic timeline, acceptable financial investment and quick access to relevant information.
- The program also actively manages the quality of partner readiness in the support area on SAP solutions
- Maximizes the adoption of SAP Solution Manager through all partners.
The PCOE authorizes a partner organization and requires proper certification. Under this certification we are authorized to provide 1st & 2nd level support through processing customer messages on different components, do root-cause analysis, evaluate problem category and forward to next instance and if message processor does not find a solution he reports errors and forward them to SAP Support for 3rd level support.